Proof is in the Service.

Along with Cecil’s Van Operator Quality award this year, Salmon’s was awarded the Overall Quality Award as an Agency of Atlas Van Lines and the Platinum award for overall Agency performance in the Atlas System. That means the moving public can count on Salmon’s for above average service and value for their money. Our Driver and Supervisor group averages over 15 years of experince and Quality service in this industry. Call us for a Customized program and budget for your move.

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SALMON’S Driver wins Quality Award.

Cecil Annett continues his run as Best in the West, winning the Atlas Western Regional Van Operator Quality Award for 2011. High customer response questionaire results and extremely low claims cost makes customer relax around this driver. Cecil’s commitment to Total Quality Serice for his customers is what sets him way above the industry norm.

Salmon’s quest for Quality service providers like Cecil is the back bone of our packing and moving personel. Call us for your Customized Moving Proposal.

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Getting it Right.

We had a situation with a customer recently, where the weight of her shipment ( and consequently the cost) was significantly higher than the budget or estimate. We could not readily explain the difference, so we made a significant refund. The client wrote the follow in note, which I thought was a good lesson to our in home estimaters, but also to potential customers at the time of estimate.

“thanks for getting back to me. I assure you that we did not bring things from another place and add to the list. Maybe I am just better at creating storage options in a small space than most or maybe ( the sales person) was having an off day. Although still more than expected mistakes happen and I an happy that you also acknowledged this. Perhaps in future one way to avoid this would be to open all closets/cupboards?

I will be happy to refer you in future as you have handled this well.

All the best and thank you ”

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RBC Grand Fondo (Big Ride) to Whistler.

Salmon’s Driver Cecil Annett works with ride organizers to take luggage to Whistler and Bikes back to Vancouver.

Organizers had high praise for the services: “The event went off without a hitch. Cecil was phenomenal….As I am sure you would have expected. Thanks for the flexing with all our changes! —It was a rell great event and you guys certainly delivered. Thanks!!!”.

The organizers are looking to 10,000 riders next year. Wow!

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ATLAS QUALITY AWARDS FOR 2010/11

Atlas Van Lines Canada announced the Quality Service awards for 2010/11 and Salmon’s Transfer Ltd. was named “Best in the West” with the Western Regional Agency Quality award this year. For superior quality and value to customers. and Salmon’s Driver Cecil Annett is Best in the West for the drivers, being awarded the Western Regional Quality Award for short haul drivers. Congratulations to and thank you to all staff and crew for looking after our customers so well.

If you have any questions about moving and moving services, click on ask the President.

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Customer Questions Salmon’s System.

I have been working with all staff and crews at Salmon’s since 1974, building a culture of quality and fairness to all stakeholders.  This is an interesting article that includes Salmon’s .

http://outburstperformance.com/pay-for-performance-a-moving-experience

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New Option on our Web Page.

With almost 50 years of service in the moving industry, I have a unique resource for our customers. We have added a button on the Web page @Ask the President and all question will be responded to as quickly as I can. The information is important to you, that is why you ask and I will address it as best I can. Thank you for your interest and consideration

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SHERRY GUIDES SUCCESSFUL CORPORATE RELOCATION.

Mrs. P. Thorne on her move from Tsawwassen to Ancaster, Ont.

Hi Sherry,

As promised, I wanted to follow up and let you know how very pleased Gordy and I were with all the support you and your team provided on our move.  Right from the beginning everyone we encountered from Salmon’s, either in person or on the phone was very friendly, able to assist us when we had a question and kept us totally informed of the process.  It was very reassuring to have the ability to connect with you by either phone or e mail throughout  our relocation.  It was a long and arduous process, especially for me, as I was left alone in BC to handle the house sale and get ready for the move.

the packers, loaders and James and his delivery team were awesome. they genuinely seemed to enjoy what they were doing and it was especially great  to have the continuity of the same driver at both ends. 

Once again we cannot thank you and your team enough for making a very stressful tim in our livesjust that much easier.

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SALMON’S IS PLATINUM – AGAIN

With the last 24 months of customer ratings in from Atlas Van Lines Canada, Salmon’s is again awarded Platinum Statusfor the highest quality of service to customers.  This is heavily weighted toward customer responses, but does include, paperwork, accuracy of estimate, uniforms, image to name a few.   To all the Staff and Crews at Salmon’s ,   congratulations.

To the General Moving Public, call us to experience the Platinum service that is available to you from Salmon’s.

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Moving and storage business heats up.

After two years of less than normal activity,  the combined effect of good resale of homes and new commercial building coming on track has meant that many Movers, including Salmon’s find themselves “booked out” or full for several days on the Month End moving days.   If you are moving this summer, contact us 4-6 weeks in advance and reserve your space.   We still have lots of short  notice spaces, but if you have a large home or office move, it pays to book early and avoid the stress of changing movers or changing dates.     Most rates have held for about 2 years, but that could change if the market remains active.  Book now and avoid any increases.

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